OCTOPUS ENERGY REVIEWS
- A seamless switch with updates from Octopus to keep you in the loop
- Octopus contact your old energy supplier with readings for your final bill
- Emails are answered promptly and no long phone queues when you call them
- Easy to submit your electricity and gas meter readings online or via the app
- Simple to download your online statements - you also receive them by email
- Use the online dashboard to check your account balance, bills, energy usage, your tariff, make a one-off payment and even adjust your monthly payment
- Octopus give you 30 days notice of any price increase
- No exit fees, so you can leave any time free of charge
Octopus Energy Reviews
In the 2025 Uswitch Energy Awards, based on a poll of over 15,000 UK energy customers, Octopus retained its top spot, again winning the main award for Overall Customer Satisfaction, whilst also scooping awards in the Best Customer Service and Best Value For Money categories.
Octopus is also a Which? Recommended Provider for 2025 for an unprecedented 8th year in a row. Which? surveyed 11,984 energy customers (in Sept/Oct 2024) and Octopus Energy was yet again top of the energy customer survey, receiving a 5-star rating for overall customer service. Each supplier's total score combines these customers opinions with the Which? analysis of their practices, using a set of 17 criteria across five key areas: how well they provide methods of communication to customers, how they support customers who need it, how they deal with complaints, how they performed against their recent smart meter targets and how well they handle customers switching.
In December 2025, the Energy Consumer Satisfaction Survey commissioned by Ofgem and Citizens Advice found that Octopus had a satisfaction rating of 90% and was miles ahead of the competition in customer service. It said Octopus was "the only supplier with a significantly higher proportion of customers who said they were satisfied or very satisfied with their supplier overall". As of November 2025, Ofgem also found that Octopus Energy had the fewest complaints of any of the largest UK suppliers. Octopus is rated "Excellent" on Trustpilot by around 90% of reviewers, based on over 726,000 reviews.
Use An Octopus Referral Link
Once you've read enough great Octopus Energy reviews, remember to use a referral link instead of switching via a comparison website. Sites like Uswitch, Confused.com, GoCompare, MoneySuperMarket and Compare The Market are great for finding your cheapest tariff, but they all get paid when you use them to switch. Some might pass on a token amount but you miss out on the standard £50 referral bonus from Octopus. You can't use both, so be sure you use my Octopus Energy referral link to get £50 account credit + £25 from me (via PayPal, bank transfer or Amazon gift card) = £75!
To get started, all you need to do is click on my Octopus referral link to get a quote. If you proceed with the switch, I'll be sent notification of your referral. Don't forget to complete my contact form to let me know you've used my referral link and how you'd like your extra cash paid. If you forgot to use a referral link to switch and your switch hasn't yet completed, there may be an option to add a referral link in your online dashboard. Failing that, the good folks at Octopus are usually happy to add a referral manually, so just call Octopus Energy on 0808 164 1088 or send an email to hello@octopus.energy with your account details and the referral link. My referral link is https://share.octopus.energy/ivory-jade-264 should you wish to use it.
If you have any questions about switching, just send me a message via my form.
